search for opportunities to volunteer in Sandwell
search for opportunities to volunteer in Sandwell
Are you friendly, compassionate and understanding? Are you keen to make a difference and contribute to the impact BCWA makes?
We’re looking for a friendly face to welcome clients accessing BCWA services and help build a safe and comfortable space for them. If you have strong interpersonal skills and you’re a confident communicator who wants to help survivors, or you’re a reliable and honest volunteer looking to build your skills, we’d love to have you on board as a front desk volunteer!
Front Desk Volunteers will volunteer within the BCWA Single Point of Contact Team, who provide key support to all BCWA services. Volunteers will be a welcoming and friendly face for walk-in clients or clients coming to their appointments, providing relevant information and directing them to the right place. But most importantly, Front Desk Volunteers provide the initial first point of contact for BCWA clients. They help create the comfortable, safe space that is integral to the support we provide, whether that’s through a friendly chat, a cup of coffee or tea, or just being kind. The SPOC team is a busy, sometimes high-pressure environment – our volunteers are integral at our busiest times of the year to ensure our clients and services get the support they need.
Volunteering with our SPOC team on the Front Desk might look like:
• Being that friendly and welcoming first point of contact for clients accessing BCWA services.
• Understanding the reason for a client’s visit and ensuring they are directed to the right place.
• Navigating any relevant information on BCWA systems.
• Offering clients a friendly chat or refreshments and curating a comfortable and safe environment.
• Helping staff and service teams using the space and giving them any information they need.
• Being an advocate for BCWA!
Black Country Women’s Aid (BCWA) is an established charity that provides a range of specialist abuse support services to women, men and children across the Black Country. Our holistic, trauma-informed support enables victims to escape violence and abuse, cope with trauma and build resilience.
Landchard House, Victoria Street
B70 8HY West Bromwich
Verity Rogers
07775 964941
volunteers@blackcountrywomensaid.co.uk
https://blackcountrywomensaid.co.uk/
Please contact us to discuss any access requirements
Strong communication and interpersonal skills and confidence talking to new people.
Passionate about the work BCWA does and understanding of the importance of creating a safe and comfortable space for BCWA clients.
Willing to complete the required training to allow you to fulfil your role and provide a trauma-informed response to clients in potentially distressing situations.
Have a non-judgmental attitude and be accepting of diversity and difference.
Be good at listening - hear what a person is communicating and take time to do this actively.
Be able to feel compassion and to show concern and empathy for others.
Be reliable - keep to agreed appointments and carry out agreed tasks.
Try to be calm and understanding when situations become challenging – speak to your Volunteer Manager or the Volunteer Coordinator for support where possible. You will not be required to manage challenging or escalating situations alone, this will be the responsibility of BCWA staff and they will lead on supporting the individual.
Know your own limitations. It is always okay to seek support or advice from the Volunteer Coordinator or your Volunteer Manager. Your role is to provide initial understanding and assistance, not professional advice. If you don’t know something, please ask someone.
Communication and customer service - first point of contact, delivering a valuable service
Learn about the work BCWA does and how to deliver trauma-informed support
Collaboration, team work and consultation.
How to maintain clear and professional boundaries whilst supporting vulnerable people.
As a BCWA Front Desk Volunteer, you’ll get:
• All the training you need to understand and be prepared for your role with us, so you can use your time with us to grow and learn!
• Regular check-ins and contact with our Volunteer Coordinator as an opportunity to catch up, reflect and feedback on your volunteering experience with us.
• Access high quality support and advice from BCWA whenever you need it.
• Your travel to and from sessions expensed. Lunch paid for if you volunteer for 6 hours or more.
• A reference to support you in your next steps, whether that is a voluntary or paid role elsewhere.
• The knowledge that you’re making a real difference to the lives of victims and survivors of violence and abuse as you volunteer alongside a team of passionate and experienced fundraisers!
Yes
18+
If you would like to express an interest in this volunteering opportunity please complete the details below, including a contact email address or phone number, and click ‘Send’. The organisation will then get in touch with you directly
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