search for opportunities to volunteer in Sandwell
search for opportunities to volunteer in Sandwell
We are looking for committed, reliable volunteers who will use their communication skills effectively to listen to and support our service users. You will be offering short-term counselling, for 6-8 weeks.
- You must hold a minimum of Level 4 qualification in counselling or accredited equivalent
- Have monthly clinical supervision in place. We can pay £5 per month towards supervision when you have an active case
- Good computer skills, with access to a computer, telephone and the internet
As a FamilyLine Counsellor, you will:
- Arrange telephone appointments with clients at a mutually agreeable time on a weekly basis
- Provide support, using a positive and empowering approach
- Maintain client confidentiality and professional boundaries at all times
- Make relevant and appropriate notes
- Engage with Volunteer Coordinators who will provide ongoing support
FamilyLine supports adult family members who contact our helpline via telephone, e-mail, text and webchat. Our volunteers offer a listening ear, emotional support and guidance to people experiencing a range of complex challenges, including: parenting, financial hardship, mental health problems, social isolation, learning disabilities, domestic abuse, or substance misuse and alcohol problems.
Carrie Stewart
07816086846
Familyline.volunteer@family-action.org.uk
https://www.family-action.org.uk/volunteer/familyline-volunteer/
Please contact us to discuss any access requirements
- Ability to quickly develop and sustain trusting relationships
- Non-judgmental and accepting of differences
- People-focused
- Friendly and reliable
- Empathy, understanding and emotional awareness
- Commitment and consistency
- Resilience and the ability to remain calm in times of stress
- Listening and communication skills
- A desire to help individuals to gain coping skills to better manage stressful situations relating to family life
- To be open to challenge and to challenge others while maintaining trusting relationships
- Good computer skills and access to a computer, telephone and the internet
- Rewarding volunteering experience, making a real difference to people’s lives
- The opportunity to be part of a service supporting families in challenging circumstances
- The opportunity to obtain telephone counselling experience
- Regular training and development opportunities
- Being part of a virtual team
- The opportunity to build a portfolio of your training, skills, experience and qualities
- The opportunity to improve future employment prospects-
Volunteers are provided with the all the training required to carry out the role, which includes (but is not limited to) using the online system, effective communication, data protection, safeguarding procedures and legislation. Volunteers will also have access to the Family Action staff training relevant to their role. Volunteers will be invited to attend team meetings, collaborating with other team members. Volunteers will also have the opportunity to attend volunteer celebration events. We value our volunteers and will look to do what we can to support you in your role.
No
18+
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