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Are you calm, collected and confident on the phone?

by British Heart Foundation

Are you looking for admin or customer service experience? Join the volunteer team at the British Heart Foundation store. You will be the first point of contact for customers who call our furniture store, helping them with any enquiries, arranging collections for donations and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests.
Note this is a customer facing role based on our sales floor, so you may be dealing with customer enquiries face-to-face as well as by telephone.
Our team is welcoming and friendly, and we love meeting people from all walks of life.
Typical tasks include:
· Dealing with members of the public with confidence
· Answering incoming telephone calls
· Following administration procedures accurately

Organisation description

The BHF is here to Beat Heartbreak Forever. We are working towards a world free from the fear of heart and circulatory diseases. By 2030, we want to see advances across the spectrum of heart and circulatory diseases; to prevent these conditions from developing and we want those with existing conditions to have better, longer lives.

Address

Farley Centre, Princess Parade, High Street
B70 7QU West Bromwich

Contact

Hayley
01212221290
W52@bhf.org.uk
www.bhf.org.uk

Accessibility

The stock room and staff areas are accessed via a staircase and there is no lift. Please contact us to discuss any access requirements.

Experience gained

This is a great opportunity to gain customer service and admin experience.
Volunteers can gain Certificates of Achievement recording transferable skills gained.

Will the organisation carry out a DBS check?

No

Minimum age

16+

Age focus

  • Adults

Time of volunteering

  • Weekdays
  • Daytime
  • Weekends

Categories

  • Mainly indoors
  • To learn new skills and improve my job prospects

If you would like to express an interest in this volunteering opportunity please complete the details below, including a contact email address or phone number, and click ‘Send’. The organisation will then get in touch with you directly

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